Returns & Refund Policy

Last Updated: 2026

Thank you for shopping with Oriivelle.

At Oriivelle, we aim to provide a clear and straightforward return and refund experience. This policy explains our return conditions, order cancellation procedures, refund process, return shipping responsibilities, and customer support options.

This policy applies to purchases made through oriivelle.com.

1. Return Period

Eligible products may be returned within 14 calendar days after delivery.

Return requests submitted after this period may not qualify for a standard return unless additional rights apply under applicable laws.

To help ensure a smooth process, customers should contact our customer support team as soon as possible after receiving their order.

2. Return Eligibility

To qualify for a standard return, products should generally meet the following conditions:

• The item must be unused and in its original condition.

• Original packaging, accessories, and included components should be intact where applicable.

• Valid order information or proof of purchase must be provided.

Items that are damaged, defective, incorrect, missing components, or materially different from their product descriptions will be reviewed separately based on the specific circumstances.

All returns require prior approval from our customer support team.

Please do not send any product back before receiving return approval and instructions.

3. How to Request a Return

Before returning any item, please contact our customer support team:

Customer Support Email:
service@oriivelle.com

Please provide the following information:

• Your order number;

• The product you would like to return;

• The reason for your return request;

• Photos or videos, where applicable, if the issue involves damage, defects, missing components, or incorrect items.

Providing complete information helps our team review your request more efficiently.

After reviewing your request, our customer support team will provide the appropriate return instructions.

Please do not return products without prior authorization. Unauthorized returns may delay the processing of your request.

4. Return Address

The authorized return location may differ from the address used for general business correspondence.

After your return request has been approved, our customer support team will provide the correct return address and any necessary shipping instructions.

Please do not send returns to an address that has not been confirmed by our support team.

Items sent to an unauthorized address may not be properly received or processed.

5. Return Shipping Responsibility

5.1 Customer Preference Returns

For returns caused by customer preference, including:

• Change of mind;

• Personal preference;

• Incorrect selection of size, color, style, or product variation;

• Other reasons unrelated to product quality or fulfillment errors;

the customer is responsible for applicable return shipping costs.

Return shipping costs depend on the carrier and shipping method selected.

Where multiple items from the same order are returned together, applicable return shipping costs will depend on the selected shipping service and the circumstances of the return.

5.2 Damaged, Defective, Incorrect, or Missing Products

If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact:

service@oriivelle.com

Please provide:

• Your order number;

• A description of the issue;

• Photos or videos showing the problem, where applicable.

After reviewing the information provided, we will determine an appropriate resolution.

Possible resolutions may include:

• A replacement;

• A refund;

• An authorized return;

• Another suitable solution based on the circumstances.

If the issue is caused by a product defect or an error in our fulfillment process, customers will not be responsible for reasonable additional return shipping costs required to resolve the issue.

6. Restocking Fees

Oriivelle does not charge restocking fees for eligible returns submitted in accordance with this policy.

7. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must be submitted before the order enters processing.

Once an order has entered processing, fulfillment preparation, production, or shipment arrangements, cancellation cannot be guaranteed.

Orders that have already been dispatched generally cannot be cancelled and may need to follow the applicable return process after delivery.

To request a cancellation, please contact:

service@oriivelle.com

Please include:

• Your order number;

• Your cancellation request;

• Any relevant order details.

If an eligible cancellation is approved before processing begins, the refund will be issued to the original payment method used for the purchase.

8. Return Inspection and Approval

Once an authorized return has been received, our team will inspect the product to determine whether it meets the applicable return conditions.

After the review is completed, we will notify you of the refund decision.

If the return is approved, the refund will be issued to the original payment method used for the order.

If a return does not meet the applicable conditions, our team will communicate the outcome and any available options based on the circumstances and applicable consumer protection laws.

9. Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

Once Oriivelle issues a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

The time required for funds to appear may vary depending on your payment provider, financial institution, and original payment method.

Any additional processing time required by your financial institution is outside our direct control.

Refunds will generally be issued to the original payment method used for the order.

10. Late or Missing Refunds

If your refund has been approved but the amount has not appeared within the expected timeframe, we recommend taking the following steps:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider to confirm whether the refund is still being processed.

3. Contact your bank if additional assistance is required.

If you still need assistance, please contact:

service@oriivelle.com

Please provide your order number and any available refund confirmation details so our team can review the matter and assist with the next steps.

11. Consumer Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or reduce any consumer rights or protections that cannot legally be excluded or limited.

Where applicable laws provide additional mandatory consumer protections, those rights will continue to apply.

If a provision of this policy conflicts with mandatory consumer protection requirements applicable to your purchase, the applicable legal requirements will take precedence.

12. Customer Support

For questions regarding:

• Returns and refunds;

• Order cancellations;

• Damaged or defective products;

• Missing or incorrect items;

• Return shipping instructions;

• Delayed or missing refunds;

• Other after-sales matters;

please contact our customer support team.

Customer Support Email:
service@oriivelle.com

Website:
https://oriivelle.com/

For existing orders, please include your order number and a brief explanation of your request. Providing complete information helps us locate your order and respond more efficiently.

Thank you for choosing Oriivelle. We appreciate your business and are committed to providing clear communication and appropriate assistance throughout the return and refund process.