Customer Order Help Center

How to Place an Order

Add products → cart → checkout → enter details → apply coupon → complete order

Confirmation email will be sent automatically.

Support: service@oriivelle.com

Issue Resolution

Provide order number + product photo (under 1MB). Replacement after verification.

Order Email

Check inbox and spam folder.

Order Updates

Allowed only before cutoff (11:00 PM PDT).

Cart Management

Add / remove / update items

Supported Browsers

Chrome, Safari, Firefox, Edge

Payment Options

Visa / MasterCard / AmEx / Discover / PayPal / Apple Pay

PayPal Process

Login → approve → return to store

Discount Codes

Apply before checkout completion

Return Policy

Contact support or refer to return policy

Email: service@oriivelle.com

Returns Procedure

Contact support before shipping items back

Email: service@oriivelle.com

Cancellation Policy

Not allowed after processing starts

Payment Security

All payments are encrypted

Data Usage

Used only for order processing and customer support